Return Policy

Effective Date: May 24, 2026  |  Nutropx® LLC  |  Huntington Beach, CA

We stand behind every product we make. If you’re not satisfied with your Nutropx® purchase, we offer a 90-day money-back guarantee — no questions asked.

90-Day Money-Back Guarantee

All Nutropx® products — 5-Brain®, Xynaptic Drops™, Xtra-Brain®, and the Neuro Essentials Stack™ — are backed by our 90-day satisfaction guarantee. If you are not completely satisfied with your purchase for any reason, you may request a full refund within 90 days of your original order date.

How to Request a Return or Refund

1. Email support@nutropx.com with your order number and reason for return.
2. Our team will respond within 2 business days with return authorization and instructions.
3. Ship the product (opened or unopened) to the address below using a trackable method. Do not ship returns without prior authorization.
4. Once received, we will process your refund within 5–7 business days to your original payment method.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item — in which case Nutropx® LLC will provide a prepaid return label.

Refund Processing

Approved refunds are issued to your original payment method within 5–7 business days of us receiving your return. Depending on your bank or card issuer, it may take an additional 3–10 business days to appear on your statement.

Subscription Cancellations

You may cancel your subscription at any time through your account dashboard or by emailing support@nutropx.com. Cancellation requests must be submitted at least 24 hours before your next scheduled billing date. Already-shipped subscription orders follow the standard 90-day return policy.

Exchanges

We do not offer direct product exchanges at this time. If you received a damaged or incorrect item, contact us and we will ship a replacement at no charge.

Non-Returnable Items

• Products purchased through third-party retailers (must be returned to the original seller)
• Promotional or gift items marked as final sale
• Orders outside the 90-day return window

⚠️ Important: Returns without prior authorization from our team may delay processing. Always contact us at support@nutropx.com before shipping anything back.

Need to Start a Return?

Email support@nutropx.com with your order number — we’ll send return authorization within 2 business days.

Nutropx® LLC  |  19744 Beach Blvd, Suite 170, Huntington Beach, CA 92648